Renewal Manager
Description
What We’re Looking For:
We are eager to welcome you to the role of Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers.
This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.
Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.
What You'll Do:
- Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams to maximize customer value.
- Proactively engage and cultivate relationships with customers, ensuring their full awareness and effective utilization of Meltwater's resources for success.
- Manage the transactional aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution.
- Identify upcoming renewals and maintain accurate tracking of account data within the CRM system.
- Develop quotes, handle administrative duties, and oversee the execution of renewal contracts.
- Identify, negotiate, and secure upgrades of legacy renewal agreements to align with current pricing guidelines.
- Effectively communicate renewal options to customers and promptly inform relevant internal stakeholders about completed or potentially risky renewals.
What You'll Bring:
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
- 2 - 4 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.
- Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
- Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
- A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
- Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
- Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
- Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
- Excellent written and verbal communication skills in [Language] and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy flexible paid time off options for enhanced work-life balance.
- Gym & wellness allowance through our partnership with ClassPass.
- Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
- Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work:
Level 9/50 Carrington St, Sydney NSW 2000, Australia
When You'll Join: November 2024
Our Story
The sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.